In Haryana, Social Media is an effective measure for redressal of complaints of citizens.

Chandigarh, Sept 21 – In Haryana, Social Media is an effective measure for redressal of complaints of citizens. Ever since it’s launch in May 2017, the complaints on social media, mostly through the official handle of Haryana Chief Minister’s Office (@cmohry), has seen a positive trend. The dedicated team of Chief Minister’s office monitors & escalates complaints received on twitter handle of the CMO in real time and ensures its prompt redressal. The citizens, time and again have applauded the way the grievances on social media are being resolved.
The citizens have been regularly thanking the government for the redressal of issues. In fact, some issues have been resolved within a matter of a few hours. For example, Vivek Tyagi, a resident of Karnal thanked the Chief Minister via his tweet where his complaint of garbage was resolved within six hours. Another resident from Rewari, Puneet tweeted thanks when his work was done in just three hours. Many other grievances have also been monitored, escalated and resolved as soon as possible.
A spokesperson of the CMO Social Media Cell said that mostly the cases of short term problems were being received and prompt redressal was being done to issues which were raised with address, phone numbers & details. He said that focus of the cell was on reduction of average resolution time of the complaints. Seeing the redressal of complaints through electronic channel, many citizens have started raising their issues and the number of complaints received has been constantly rising. He added that the endeavour of the Social Media Grievances Tracker (SMGT) was to help the citizens in having an accessible platform to help them get their problems resolved quickly. This initiative of the State Government has come after the successful launch of the CM Window, which has helped the citizens redressing their issues for more than a couple of years now.